Your Student Loan Servicer May Be Changing This Year — Here’s Why

This story is developing.

You may be getting a new student loan servicer by the end of this year.

Here’s what you need to know.

Student Loans

There’s a major announcement today that could impact your student loans beginning next year, and it relates to one of the nation’s leading student loan servicers:

  • As first reported by Michael Stratford of Politico, FedLoan Servicing will not renew its 12-year-old contract with the U.S. Department of Education to service federal student loans.
  • FedLoan Servicing, also known as the Pennsylvania Higher Education Assistance Agency (PHEAA), services student loans for approximately 8.5 million student loan borrowers, which represents about 20% of all federal student loan borrowers.
  • Importantly, FedLoan Servicing is the sole student loan servicer that services federal student loans for the Public Service Loan Forgiveness program, which helps student loan borrowers who work for a qualified public service or non-profit employer get student loan cancellation.
  • FedLoan Servicing’s current contract will expire December 14, 2021.
  • Student loan servicers help student loan borrowers manage their student loan payments, answer questions about student loans, and help with student loan repayment.
  • Whether your student loan servicer is FedLoan Servicing or another student loan servicer, you can still contact your student loan servicer during the Covid-19 pandemic at any time.



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