How To Contact Your Student Loan Servicer Before Student Loan Payments Are Due

Here’s how to contact your student loan servicer before your student loan payments are due starting October 1, 2021.

Here’s what you need to know.

Student Loans

There’s a strong indication that your student loan payments will be due again starting October 1, 2021. Now is a good time to reconnect with your student loan servicer. You can find out who your student loan servicer is by calling the Federal Student Aid Information Center (FSAIC) at 1-800-433-3243. Here is a list of student loan servicers for federal student loans that the U.S Department of Education owns:

Student Loan Servicers: Contact Information

FedLoan Servicing (PHEAA): 1-800-699-2908

Granite State – GSMR: 1-888-556-0022

Great Lakes: 1-800-236-4300

HESC/Edfinancial: 1-855-337-6884

MOHELA: 1-888-866-4352

Navient: 1-800-722-1300

Nelnet: 1-888-486-4722

OSLA Servicing: 1-866-264-9762

ECSI: 1-866-313-3797

Default Resolution Group (also known as Maximus Federal Services, Inc.): 1-800-621-3115 (TTY: 1-877-825-9923 for the deaf or hard of hearing)

If you have private student loans, you can contact your lender to get the best contact information for your student loan servicer. Since March 2020, federal student loan payments have been temporarily suspended through the Cares Act, the $2.2 trillion stimulus package that Congress passed. Absent an extension, temporary student loan forbearance will expire on September 30, 2021. Before student loan payments resume, the U.S. Department of Education will send you written correspondence alerting you that student loan payments will be due. However, if you haven’t made a student loan payment, you can contact your student loan servicer to update your contact information, check your student loan balance, or understand your monthly student loan payments.


FFELP Loans: Student Loan Servicer Contact Information

Most FFELP Loans are not owned by the Education Department. Contact your student loan servicer for details regarding student loan repayments and your various options. If you don’t know who your student loan servicer is, check your last student loan payment.


Perkins Loans: Student Loan Servicer Contact Information

If you have Perkins Loans that are not owned by the Education Department, then you should contact your college or university where you received your Perkins Loan. It’s possible that your college or university services your student loan, or they can connect you with your student loan servicer.


What you should do if your student loan is transferred to a new student loan servicer

Don’t panic if your student loan get transferred to a new student loan servicer. This is common and may happen several times over the life of your student loan. You will get written correspondence from your new student loan servicer as well as contact information. If your student loan servicer, your student loan balance, interest rate and student loan terms will remain the same. Remember to update your payment information, including any autopay to ensure that your student loan payments are sent to your new student loan servicer.

Don’t wait until October 1 to figure out student loan repayment. Get started now with these smart options to pay off student loans and start saving money:


Student Loans: Related Reading

Biden will review student loan forgiveness—Here are 5 potential changes

4 ways that Biden enacts student loan cancellation

Democrats propose to forgive student loans with 4 changes

Student loan cancellation faces major setback

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