The airline makes its self-service check-in and bag drop kiosks touchless, so customers can control them from mobile devices
The airline launched the kiosks in September last year to allow customers to check in, receive their boarding pass, choose seats on board and drop off their bags. Now the kiosks have gone touchless, further reducing the wait times for customers during peak periods. In addition passengers can also make payments for extra purchases, such as additional baggage allowance, via the kiosk.
The self-check-in kiosks are located at the Economy check-in area at Terminal 3 are available to customers traveling to all destinations except the US, Canada, China, India and Hong Kong – these destinations require additional measures.
According to the airline, plans are to introduce more kiosks for the First and Business Class check-in areas.
The kiosks are part of ongoing efforts to create a touchless travel journey for customer. Last year, Emirates launched an integrated ‘biometric path’ through Dubai International Airport. First announced in 2018, the project uses facial biometric technology to allow passengers to check in for their flight, complete immigration forms, enter the lounge and board their flights.
